Shipping & Refund Policy

Shipping Policy
  • We try and ship all orders within 24 hours Monday - Friday. During high sales volumes and holiday season, we may take 48-72 hours to process your order. 
  • All single items are shipped bubble wrapped and boxed.
  • If you order more then 1 item, they will be boxed together, that box will be bubble wrapped, and then placed in another box for shipping. 
  • For any questions regarding your order please email [email for customer service]

 

  • All products purchased and shipped from [store website] are packaged by us but handled by a third party carrier (USPS, UPS, FEDEX, ETC.). As a result, risk of loss or damage for such products will pass to you upon our delivery to the carrier. Since we do not have any control over how the carrier handles your package, we can't be held responsible for their delivery practices and cannot guarantee that your item(s) will always arrive in mint condition.

  • If your package has been lost in transit and you've purchase Route Package Protection, you can file a claim at Route.com or email [email for customer service] and our team will assist you.

  • Damaged claims need to be reported 7 days after the "Delivered Date" in the tracking by the mail carrier. We highly suggest open and inspect your order as soon as you receive it.  If there are damages, please email us and include pictures of the all damages and packaging within 7 days to [email for customer service].

  • Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims.

  • We are not responsible for any damages cause by Freight Forwarders.

Orders are shipped within 3 business days, via USPS/FedEx/UPS.

 

We have a 24-hour return policy, which means you have 24 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email for customer service]. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [customer service email] .


Damages and issues
Please inspect your order upon reception and contact us immediately at [customer service email] if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for parcel insurance or refund claims. A damage claims need to be reported within 5 days after the "Delivered Date" by the tracking number provided by the mail carrier.

[REQUIRED] Please attach images of the damaged item(s) to [customer service email] when making a claim, so we can review your claims in a much more time efficient manner. 


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
All sales are final after 24 hours of receiving the product per the expected delivery date. Please email us at [customer service email] for all returns within the authorized period. If approved, you’ll be automatically refunded on your original payment with store credit only. If more than 24 hours have passed since we’ve approved your return, please contact us at [customer service email].

 

Returns

All sales are final after 24 hours of receiving the product per the expected delivery date. If a mistake was made by us, such as sending the wrong item, please contact us at [customer service email] and we will being processing your return and replacement at no additional cost to you. Photos of the incorrect item(s) are required, and a RMA (Return Merchandise Authorization) will be issued. In order to be eligible for a return, you must email [customer service email].

Your shipment only qualifies for a return if we made a mistake, instructions will be provided for accepted returns. All returns sent back without an authorization will be refused.