Frequently Asked Questions
Orders
How long does it take to receive my order?
We typically process and ship in-stock domestic orders in 1 to 2 business days. However, please allow up to 5 days during our peak season and holidays. Once your order has shipped, the delivery time will vary based on your location. Our standard shipping times domestically are 2-10 days. If you require your package to arrive within a certain window of time, please select the expedited (2-3 days) shipping option at checkout. Please allow additional processing and transit time during holiday seasons.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, check out our Return & Exchange Policy!
Can I change my address once I have placed my order?
Please ensure your address is correct BEFORE placing your order.
Once an order is placed, we begin processing to get your order to you as soon as possible. In some cases, we may be able to assist with updating your address, but this is not a guarantee. Please email our support team at info@mynekoshop.com!
Can I exchange or return my blind box?
All sales are final on blind boxes. As they are subject to complete randomness, a refund or reimbursement cannot be given if you are not satisfied with the outcome.
Blind boxes are a fun and exciting way to collect your favorite characters, but it’s important to note that each box is randomly packed, and the contents are a mystery until opened. This means you won’t know which figure you’ll receive, adding an element of surprise to every purchase. Due to the random nature, there is a chance of receiving duplicate items, and specific figures cannot be guaranteed. Embrace the fun of collecting, trading, and discovering the unexpected with every blind box!
Shipping, Returns & Exchanges
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship internationally?
At this time, we are only shipping domestic orders in the United States. However, we are diligently working to expand our reach and hope to accommodate international shipping soon. Stay tuned!
